FAQ

Frequently Asked Questions (FAQs)

Orders & Shipping

  • When will I receive my order?
    Orders typically process within 1-3 business days. Standard shipping usually takes between 3-7 business days within the domestic US. You will receive a tracking number via email once your order has been dispatched.

  • Do you ship internationally?
    Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by destination. Any potential international taxes, duties, or customs fees will be the responsibility of the customer upon delivery.

  • What if my order is lost, stolen, or damaged?
    Please contact our customer support team immediately if your order is damaged or if you never receive your order. We will work quickly to resolve the situation and send a replacement if necessary. 

Returns & Warranty

  • What is your return policy?
    We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of receipt. Please visit our Returns Portal (link this to your actual returns page) to initiate a return.

  • Does it cost anything to return something?
    While we offer free replacements for defective items, we do not cover the postage cost for general returns.

Product Questions: Grooming Gloves

  • How do the electrostatic gloves work?
    The gloves are made with enhanced silicone tips that create a static charge as you brush, acting like a magnet to attract loose pet hair, dirt, and dander from both pets and surfaces.

  • Can I use the gloves on my short-haired cat/dog?
    Yes! Our gloves are suitable for most pets and all coat types, whether long, short, or curly. Many cats and dogs prefer the gentle, massaging motion of the gloves over traditional brushes.

  • Can the gloves be used wet or during a bath?
    Yes, they can be used wet or dry. You can use them while bathing your pet to distribute shampoo and lather their coat effectively.

  • How do I clean the gloves after use?
    The hair typically peels off the rubber surface in one easy layer. For a deeper clean, simply rinse the gloves with water and let them air dry under the sun. The mesh fabric backing is breathable but allows water through, so your hands may get wet if used underwater.